Shipping Policy

We currently offer shipping across India. International shipping may be introduced in the future.

All orders are processed within 1–3 business days after payment confirmation is received. Orders placed on weekends or public holidays will be processed on the next working day.

Once your order has been dispatched, delivery generally takes 7–10 working days:

• Mumbai: 3–4 business days after dispatch
• Pan India: 7–10 business days after dispatch

*Please note that delivery timelines are estimates and may vary depending on the location, courier service, weather conditions, public holidays, or unforeseen delays.*

The shipping charges are already included in the product price, so you do not have to pay anything extra at checkout.

For Cash on Delivery (COD) orders, a ₹100 handling fee will be charged. This fee will be clearly mentioned at checkout before you place your order.

Once your order has been dispatched, you can track your order directly through our website using your order/tracking details on our Tracking Page.

A tracking link will also be sent to you via WhatsApp, so you can easily check your order status and follow your delivery until it reaches you.

While we do our best to ensure timely delivery, delays may occasionally occur due to weather conditions, public holidays, courier disruptions, incorrect address details, or other circumstances beyond our control. We appreciate your patience and understanding.

Once your order is placed, we will confirm your address details with you via WhatsApp. Please make sure all the details provided are correct before confirming your order.

We request you to carefully check your name, phone number, and delivery address before placing your order. Once the order has been shipped, the delivery address cannot be changed.

If an incorrect or incomplete address is provided after your order has been shipped, Qawiyah will not be responsible for any delivery delays, failed deliveries, or additional charges that may arise.

*Returned Parcel Policy: If a parcel is returned to Qawiyah due to any reason attributable to the customer (including customer being unavailable, refusal to accept the parcel, or failure to receive the parcel after multiple courier delivery attempts), the customer will be responsible for the applicable return and re-shipping charges.

Orders can be cancelled only before dispatch. Once an order has been dispatched, cancellation will not be accepted under any circumstances.

For COD orders, cancellation requests must be made before dispatch. Repeated COD cancellations, refusal of delivery, or failure to accept COD orders may result in COD being restricted or permanently unavailable for future orders.

If your parcel is delayed, appears to be lost, or is marked as delivered but has not been received, you must contact Qawiyah as soon as possible. Team Qawiyah will raise an investigation with the relevant courier partner.

No refund or replacement will be issued solely on the basis of a customer claim. Any refund or replacement will be considered only after the courier investigation has been completed and the shipment status has been verified.

If the courier confirms that the parcel has been lost or otherwise establishes an appropriate resolution, Qawiyah will proceed with the applicable resolution.

Courier investigations may take additional time, and customers are requested to cooperate and provide any information required during the investigation.

*Qawiyah reserves the right to reject claims that cannot be verified through available courier records or supporting evidence.*

If your package arrives damaged or tampered with, please take clear opening photographs/videos of the package and mention your correct order number.

Kindly contact us within 48 hours of delivery. Our team will review the issue and assist you accordingly.

*Claims submitted after 48 hours may not be accepted.